CUSTOMER SERVICE

100% SECURE AND GUARANTEED ONLINE SHOPPING

RISK FREE PAYMENTS

Any type of payment made on Guidi Calzature Shop Online is risk free.
Paying by credit card, your information will be processed via encrypted and secure servers.

GUIDI CALZATURE PRODUCTS ARE NEW AND ORIGINAL

Guidi Calzature only sells new and original products that are from the collections of famous designers.
Guidi Calzature is the authorised dealer for market brands.

DELIVERY AND RETURNS

Delivery locations

Guidi Calzature delivers in Italy, Europe and worldwide.

Express Courier:

Guidi Calzature delivers in Europe and worldwide using DHL Express Courier and International Registered Mail.
 

Times and Delivery Methods:

Delivery in Europe in 48 hours.

N.B.: Shipping Rates for international orders:
DESTINATION PRICE COURIER DELIVERY TIME
Europe UE 7,00 € DHL 3 days
Russia 14,00 € Standard Service It varies depending on the geographical distribution
USA, Canada 16,00 € DHL 3-5 days
Australia 24,00 € DHL 3-5 days
Rest of the world 24,00 € Standard Service It varies depending on the geographical distribution
Outside of Italy the return shipping is payed by the customer.
 

RIGHT TO WITHDRAW AND RETURN

for REFUND

  • Re-credit for cost of product


for CHANGE (size or color)

  • Free change delivery


for DAMAGED/FAULTY GOODS

  • Full refund

If the customer is not satisfied with a purchase it is possible to return goods which have not been worn or
used and request a refund or Exchange.
 

Conditions of return

The returned item(s) must be in the same condition as originally delivered and packaged in an orderly fashion.
Shoes and other accessories that were sent with original boxes
must be returned in these boxes which cannot be used, damaged or altered in any way.
Damaged goods will not be accepted and may be sent back at the Customer’s expense.
NOTE: Return costs are payed by the customer.
 

Return procedure

To request the authorization for returns an email must be sent to info@calzatureshoponline.com
or alternatively call  +378549903962
within 14 days of delivery, by indicating the order number and item code.
The options are: return, change of size, colour or model.
Collection in Italy will be carried out by Corriere GLS .
To return an item from outside of Italy you can only use International Registered Mail.

Return Address:

Guidi Calzature
Via XXV Marzo,50
47895 Domagnano
Rep. San Marino

Any costs related to import taxes will be deducted from the final reimbursement.

Within 3 days upon receipt of goods Guidi Calzature will send a confirmation and acceptance/authorisation email.
Guidi Calzature reserves the right to examine the items and if the return item does not meet the conditions or
standard foreseen, will send the goods back at the expense of the customer.

Refund

In the case where a request for a refund is made the amount refers to the cost of the item and does not include delivery or taxes.
The refund will be made within 5 working days upon receiving and accepting goods.
Re-crediting will be made on the credit card, bank account or PayPal account used by the customer for the original payment.
 

Exchange

Goods may be exchanged for size, colour and model. The delivery of item required is free. 
 

Damaged goods

Damaged goods are those that have been received damaged or are faulty.
Guidi Calzature reserves the right to refuse non authorised damaged goods.
 

Right to withdraw

The customer has the right to withdraw from the sales agreement or order without specifying the reason,
according to the law D.Lgs 206/2005 (Codice del Consumo).
This right can be exercised only by customers that are “consumers”
(that is, customers that have not made purchases for professional, sales or business reasons)


PRIVACY POLICY

Personal data processing policy
During your visit you may be asked to provide personal information. This is completely your choice and all personal data is treated and processed according to the current regulations. Your personal data may be used for marketing, advertising or promotional purposes. Processing of data will be carried out with the support of IT, printed matter and/or via Internet in order to store, manage and transfer this data via these tools to guarantee that they are kept private and secure. The provision of data is by consent and by refusing to give consent to process your data, Guidi Calzature cannot provide the services. In order to exercise your rights please get in touch with Guidi Calzature through the contacts listed below.
 
Rights of Users

((Right to access personal information and other rights) )
1. Users  providing personal data have the right to obtain confirmation of whether personal data concerning him/her exists or not, even if not yet registered, and to receive this data in an intelligible form .
2. Users providing personal data are entitled to obtain information regarding:a) the source of their personal data;
b) data processing purposes and methods;
c) the logic and method applied in the case of data processed with the aid of electronic tools;
d) details identifying the data controller, data processors, and the designated representative;
e) information regarding third parties or category of parties to which personal information may be sent or who may have access to such data in their role as the designated local representative in the country, as controllers or employees. 3. Users providing personal data is entitled to obtain:  
a)  updates, amendments or, where relevant, supplements to their data;
b) the deletion, conversion into anonymous form, or blocking of data processed unlawfully, including data whose storage is not necessary for the purposes for which the data was gathered or subsequently processed;
c) a statement and confirmation that actions listed at letters a) and b) have been brought to the attention (also as regards their content) of the persons with whom the data was shared or disclosed, except in the event that this action proves impossible or requires the use of means that are clearly disproportionate to the rights protected.  
4. Users providing personal data have the right to object to:
a) the processing of personal data for legitimate reasons and regarding the purpose of the survey;
b) the processing of personal information in regard to the sending of marketing material, selling direct, market research or business communication. 


Guidi Calzature Shop Online
Via XXV Marzo 50 
47895 - Domagnano - Rep. San Marino 
Tel. 0549 903962
Fax 0549 906812
C.o.e. SM 013181
www.calzatureshoponline.com 
info@calzatureshoponline.com

FREQUENTLY ASKED QUESTIONS
YOU CAN FIND COMMON SOLUTIONS IN THIS SECTION.
IF YOU NEED MORE INFORMATION CONTACT OUR CUSTOMER SERVICE

1 HOW CAN I BUY A PRODUCT?

All the products of Guidi Calzature can be purchased:
- on the e-commerce www.calzatureshoponline.com
- contacting the number +378549903962 (monday to saturday 9:00-12:30 16:00-19:30)
- sending an e-mail to: info@calzatureshoponline.com

2 HOW CAN I PAY MY PURCHASES?

it is possible to pay with:
- Credit card
- Paypal Account
- Cash on delivery (Italy only)

3 CREDIT CARD PAYMENT IS SICURE?

Yes. Technology used by Paypal website is a 128bit encryption system that allows absolute protection of secret datas.
The system SSL3 with 128bit protects datas sent from the browser to bank server, making them inaccessibles by thirds.
FREE RETURNS DELIVERY WITHIN 48H SECURE PAYMENTS
Guidi Calzature
Via XXV Marzo, 50 - 47895 Domagnano
Tel. +378 0549/903962
Fax +378 0549/906812
E-mail: info@calzatureshoponline.com
Privacy Policy C.o.E. SM 03181
SOCIAL
Credits TITANKA! Spa © 2016